I have Windows Vista and Windows Media Player. My instructer gave me instructions to click on the following link http://www.screenwatch.com/wm/wmswplugin.exe
and I should be able to view all his lectures. Unfortunately, I can only hear him and not see his work. Can you please give me instructions on how to download this correctly. He's not sure how to fix it and neither am I. I need this access asap as our class is already in progress.

thanks!

Hi Stacie,

You need to make sure you have administrator access before downloading and running the link your instructor gave you. Once you know you have admin access (which is a requirement from Microsoft), then download and save the program to your desktop. After the file is downloaded, execute it *by double clicking on it*, and you should then reboot.

After this your lectures should play correctly. If not, please let us know so we can help you further.

Thanks,
OPTX Support

Still not working. I did exactly what you said and nothing. Any other suggestions?

Hi Stacie,

We'll try a different link. Sometimes, the CD installer works better than the link your instructor provided...

Please download, save to your desktop and then run this file.

http://www.screenwatch.com/wm/wmswplugin_cd.exe

Please let us know if that helps. If not, please also send a link if you can of the lecture you are trying to view.

Thanks,
OPTX Support

Still nothing. There are several lectures that we are supposed to watch. One of the links is http://www.sorcabal.com/movies/quad1.htm

Please help! I am falling behind.

thanks

Hi,

I am managing a lab that is trying to support the same video from the instructor Stacie mentioned and we are having trouble playing any of his videos on our systems.

All systems in the lab are setup with a generic student mandatory profile with high restrictions. They are all running WinXP Pro fully updated, Internet Explorer 7 and Windows Media Player 11.

We've installed the wmswplugin.exe file under the system's local administrator and the video plays fine for that login. When we log in as the student profile and navigate to that site, the Information Bar in Internet Explorer drops down and asks to install "ieswplay Active X Screenwatch Player". This is immediately followed by Microsoft Error Reporting and Internet Explorer crashing. There is a small catch, however. When we move the Error Reporting popup out of the way, we can still click on the Information Bar and choose to run the Active X installation. When we click "Run" in the resulting pop up window, Internet Explorer crashes and we need to click "Send to Microsoft" or "Don't Send", immediately followed by IE closing. When we run IE again and navigate to the site, the video plays fine until we restart the machine, in which the whole process repeats.

Any help in this matter is greatly appreciated.

Hi,

There is a known issue for Windows media player that we have done quite a bit of research.
I'm not sure how this conflicts with your security settings, but on some installations, just trying to open an asf that requires a plugin will cause the windows media player to crash.

I think this is what you are seeing. The way that we worked around this problem was to run the wmswplugin_cd.exe installer. Then, even if you removed the plugin, and then tried to reinstall, the player would not crash.

Installing the plugin using the local system administrator account should have worked....

You may want to log in using an administrator profile, then running the plugin installer (the .exe, not the web page prompt). That might be enough to get it to work.

It is a Microsoft requirement that windows media player plugins require admin access to install...

Let us know how you get along.

Thanks,
Support

Hi,

Thanks for the quick reply. Unfortunately the wmswplugin_cd.exe installer didn't work either. The administrator account works fine (after the previously posted workaround), but the restricted account still gives us the same problem. I've also tested creating local power user account and that gives the same result; the video will play fine after the fix, but when the system is rebooted the fix will need to be applied again.

Is there a folder were the plugin is installed that we can adjust permissions to?