So I have made a number of Screenwatch demos and they all work fine with Real Player via Internet explorer. However when I tried them in firefox they do not work. It says it can't find the sw_logo.jpg which is the jpg file we have at the begining of the demo. I'm assuming that this is because firefox downloads the .smi file to a local temp directory and then real player can't find the picture locally. Does anyone have a suggestion? I've looked through firefox's setup and haven't seen anything that could help.

Thanks,
Steve

Firefox should work just fine with the realplayer. Could you post a URL of what you published and perhaps we can help you find the problem.

Thanks,
OPTX Support

Steve,

Also your note about Firefox downloading the smi file tells me that you may have installed Firefox after you installed the realplayer.

Thus, it does not assoiciate the realplayer with the smi file and downloads it instead of launches it. You might want to remove and reinstall your realplayer and it could solve the problem.

By reinstalling the realplayer it will register with firefix so it knows about it.

Thanks,
OPTX Support

I installed firefox after installing real player and looked in the plug ins folder and there was no association for a .smi file with firefox. After that I downloaded a newer version of real player and installed it. There is still no association via firefox.

Unfortunately this is for Harvard Law School and the link is on an internal server that only law school affiliates have access to via a log in screen. Do you have any other suggestions?

Steve

Steve,

This goes back to the old netscape days on which firefox is based...

I'll try a post to the Helix player support and see if the answer is there. The only other though I have is if quicktime is taking the .smi back over and confusing the browser.


There should be a way to add the smi association to the realplayer, but I'll have to check my firefox setup for that. You might check yours.


The other assumption I am making is that you are using our browser based templates. Are you just publishing without the html wrapper and linking an smi file? If that is the case, you might want to use a .ram file that refers to the .smi file.

Thanks,
OPTX Support