I have installed a new server and moved all files to the new server. Also, I installed the window media service and plugins to the server.

Now only couple people can run the demos.

What I should do when moving to a new media server?

Thanks.

Hi Yiran,

Can you tell me a few more details? Is your new windows media server a server2003 server?
There are no plugins required for windows media on the server side.
Also, could you supply a link of some sample content so we could test that out?

Thanks much,
OPTX Support

Hi, OPTX Supporter
Thank you for your response so quick.
Followings are more detail about our new server:
1. I installed windows 2003 standard server and installed window media service.
2. I did configure the windows media service. (Do I need to configure it)
3. I opened the ports TCP 1755 and 554 for the firewall.
4. I copied all the files from old server to the new server.
5. Old server (windows 2000) and new server have the same configurations. (same IP, URL …)
6. Some (50% to 50%) PCs work fine. Some stop at the htm page.
7. Could you try this link:
http://www2.purch.nyu.edu/demo/homepage_wmv.htm
8. You said we do not need the plugins for the server. The plugin has to be installed to each workstation? (real one plugin and window media plugin)

Thank you very much

Hi Yiran,

I think there is only a play plugin issue. In ScreenWatch 5, we had a problem with the modern template prompting the user automatically to install the windows media plugin.

So you can do a couple of things.

1. You can republish your presentation using the default template. That will prompt your users correctly for the windows media player plugin.

2. You can give your users a link to our download page and have them download and install the plugin from our website.


Now, I looked at your example and also it appears the windows media server is not quite set up correctly either. It plays the presenation fine with the http protocol, but the mms and rtsp protocol (which the presentation will try and use), will not play. This still could be due to firewall, and/or configuring these protocols on your server. If your server is also a web server there is some special setup that is required for the same server to support a web browser as well as a streaming media server. I would check on those things.

I think that should clear up your problem.

Thanks,
Brian

Hi, Brian

I tried to install ScreenWatch Windows Media 9 Plug-in to problem PC (windows XP machine). It was still not working. But it is very strange that it works if I logon the same machine with diffrent user account. What should I check the settings (configurations) for ScreenWatch. How can I find the plug-in is installed correctly.

Thank you.

Hi Yiram,

I think the fact that you are able to run it on that machine with one login and not another means that the plugin is not the issue. Once the plugin is installed, it is installed for all users.

I think there is a configuration or permission difference between your 2 logins.

I would suggest this:

Try playing this directly from the windows media player:
mms://www2.purch.nyu.edu/wmv/HomePage.asf
Then try this:
rtsp://www2.purch.nyu.edu/wmv/HomePage.asf
Then try this:
http://www2.purch.nyu.ed/wmv/HomePage.asf

To do this, open up the windows media player, then use the file->open url menu.

What I found here, was that the first 2 did not play (because either permissions, server configuration, or firewall), then last one played just fine.


Let me know if you get the same results.

Thanks,
Brian

Hi, Brian

Thanks for your responce.
I tried mms://www2.purch.nyu.edu/PCard/wmv/HomePage.asf, it did not work.
I tried http://www2.purch.nyu.edu/PCard/wmv/HomePage.asf it works.

So I replaced all "mms://" with "http://" in the htm file. It works.
That means http://www2.purch.nyu.edu/PCard/demo/HomePage.htm is working now.

Could you tell me why this happened?
Why happened some PCs, also happened diffrent account logon?

Thank you again.

Yiran
New york University

Hi Yiran,

I really think it is because of a configuration problem of the server. If you are sharing this server as a web server as well as a media server, then it will be confused about the http port/ip and the mms and rtsp.
It also could be that the new players are trying to use the rtsp protocol on some of the desktops and firewalls may be blocking that.

Until you can get a stream playing with mms and rtsp, then the server is not functioning as designed.

However, ScreenWatch works very well if you just want to stream it on http. The new version actually has a setting for http only so that you don't have to change the files to http.

But if you want, changing them to http will make them work in your current server environment...

Thanks,
Brian